Refund and Returns Policy – CartX

1. Overview

At CartxGlobal, we strive to provide high-quality products and excellent service. This Refund and Returns Policy outlines the procedures for returning products and obtaining refunds. Please review this policy carefully to understand your rights and obligations.

2. Eligibility for Returns

2.1 General Eligibility
You may return products purchased from CartxGlobal under the following conditions:

The products are in their original condition and packaging.
The return request is made within [number] days of receiving the products.
The products are not custom or personalized items unless defective or damaged.

2.2 Non-Returnable Items
Certain products are non-returnable, including:

Perishable goods
Custom or made-to-order items
Products marked as non-returnable at the time of purchase

3. How to Initiate a Return

3.1 Return Request
To request a return, please contact our customer service team at [email address] or [phone number] with the following details:

Order number
Product name and quantity
Reason for the return
Photos of the product if it is damaged or defective

3.2 Return Authorization
Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.

4. Return Shipping

4.1 Shipping Costs
Return shipping costs are generally the responsibility of the buyer unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, we will cover the return shipping costs.

4.2 Packaging
Please pack the products securely to prevent damage during transit. Use the original packaging if possible. Products returned without proper packaging may be subject to additional charges or may not be accepted.

5. Processing Refunds

5.1 Refund Processing Time
Once we receive and inspect the returned product, we will process your refund. Refunds are typically issued within [number] business days. The time it takes for the refund to appear in your account may vary based on your payment method and financial institution.

5.2 Refund Method
Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, the refund will be credited to your card. For bank transfers or other methods, please provide the necessary details to process the refund.

6. Exchanges

We do not offer direct exchanges. If you need a different product, please follow the return process for the item you wish to return and place a new order for the desired product.

7. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately with details and photos of the issue. We will arrange for a replacement or refund at no additional cost to you.

8. Errors and Omissions

If we make an error in processing your order (e.g., incorrect item shipped), please contact us within [number] days of receiving the product. We will correct the issue by sending the correct item or issuing a refund.

9. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact us at:

CartxGlobal
117 S Lexington St, Ste 100, Harrisonville, MO 64701
b2b@cartxglobal.com
+1(778)-700-0999

10. Policy Updates

We may update this Refund and Returns Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the revised policy.